Privacy Policy

At Esmeray Atelier, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Order Details and Purchase History

  • Payment Information (processed securely through trusted payment providers)

  • Information submitted through contact forms, inquiries, or newsletter subscriptions

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Verify and manage payments, including advance payment confirmations

  • Provide customer support and respond to inquiries

  • Send order confirmations, tracking details, and delivery updates

  • Improve our products, services, and website experience

  • Share promotional offers, new collections, and newsletters (if subscribed)

Data Protection

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.

While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Third-Party Services

We may share necessary information with trusted third-party service providers, including:

  • Payment Processing Providers

  • Courier and Shipping Partners

  • Website Analytics Providers

  • Email Marketing Platforms

These service providers only receive the information required to perform their services and are expected to maintain the confidentiality of your data.

Marketing Communications

If you subscribe to our newsletter or marketing communications, you may receive updates regarding new collections, promotions, special offers, and brand news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

Policy Updates

Esmeray Atelier reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

For any privacy-related questions or requests, please contact us:

Email: info@esmerayatelier.com.pk
Phone / WhatsApp: +92 321 6467424